Our Return & Refund Policy template lets you get started with a Return and Refund Policy agreement. Recently I was contacted by a buyer who won an item back in late January stating that they would like a Refund because the phone I sold them they claim was blacklisted from the network and does not work. According to TrueShip study, over 60% of customers review a Return/Refund Policy before they make a purchasing decision.. Stay connected with me on Instagram: @resellerproject Questions? It's the single most important agreement your e-commerce store needs to have as it can affect your retention rate. If you did not receive the item, or the item is not as described, you have 30 days from your actual or latest estimated delivery date to open a request, under the eBay Money Back Guarantee. That's 415 items per year. Hey folks, Ive noticed while setting up new returns policies for ebay.co.uk that we can only select 30 or 60 day returns for our products. I will never buy another item on here again. This template is free to download and use. A buyer just opened a return request 50 days after purchase saying there was a problem with the item. The problem here is I … Email me at theresellerproject@gmail.com Seller’s return window: Review the seller’s return policy and return window before you make a purchase. 60-day free returns; The first option is somewhat misleading as a discussion of the Money Back Guarantee will prove later, but for the most part, it means not allowing buyers to return an item due to buyer’s remorse. Can I get the return … Ebay cases can only be opened 30 days after the estimated delivery. Is it the same thing with return requests? I have a 14 day return policy. I have purchased over 7,000 items on 2 accounts in 17 years. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. Does eBay want to lose me that badly as a buyer? ebay does force a minimum of 30 day returns, but only in 6 categories. I do offer a 14 day return policy on all my items in case anything goes wrong, the device does not work,etc. Follow these steps to get your refund. Why does this company think that their sellers are only sellers and not buyers? ... buyers are abusing the no return policy and eBay gives no support to sellers making a bad policy worse. Hello all, The item I mostly deal with selling here on ebay is cell phones. Not a single one. eBay won’t allow writing your return policy in your listing description, this way the listing will be arranged better. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. Since eBay ordered its business sellers to extend their returns policy from 14 to 30 days last year, sellers complain that return rates have escalated and they are being penalised for complying. None of which we list in. 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